Telemedicine

We provide comprehensive and compassionate mental health and wellness services to children, adolescents and adults in California, Oregon and Alaska.

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Telemedicine
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Telemedicine

Telemedicine

During times of unprecedented stress, such as the COVID-19 pandemic, it’s more vital than ever to take care of your mental wellness. But it can also be daunting to protect your health and find support in the era of social distancing. To ensure that our patients can continue to get the care they need, Achieve Concierge offers uninterrupted access to our specialized and comprehensive mental health services through our telemedicine platform.

This easy-to-use system is designed for your convenience—you don’t have to download any software, and the platform works with all smartphones, computers, or tablets. Although our office remains open for in-person visits, our telemedicine option now allows you to have an online appointment with our healthcare professionals from the comfort of your home. You can rest assured that your wellness needs continue to be our top priority—no matter what.

Telemedicine Services

Telemedicine platform works with all smartphones, iPhones, computers, or tablets.

Telemedicine platform works with all smartphones, iPhones, computers, or tablets.

Most insurances cover Telemedicine appointments.

Most insurances cover Telemedicine appointments.

You don’t have to download any software to use the platform.

You don’t have to download any software to use the platform.

What Is Telemedicine?

Telemedicine has come a long way since the 1950s, when it was mainly used as a method of communication between a select group of hospitals and university medical centers, allowing specialists to collaborate with doctors on patient care. As technology has evolved throughout the decades, with constant connectivity and personal devices that put the world at our fingertips, telemedicine has also moved forward to create a revolutionary new way to provide health care services to people anytime, anywhere.

Today, telemedicine is used to deliver in-depth virtual health care to patients that can be accessed on the web. It utilizes digital and communication technologies like video conferencing, online health portals and mobile apps to manage a patient’s health remotely, allowing users to access the services they need while staying at home. Many forms of health care, including mental health care and telepsychiatry, can be facilitated effectively through telemedicine, providing a convenient treatment option that eliminates the need to travel to a doctor’s office for routine appointments. 

While telemedicine is not new, it has been more widely adopted since the onset of the COVID-19 pandemic. As new safety protocols and guidelines were developed to limit the spread of the coronavirus, telemedicine access has expanded to meet the evolving needs of patients and providers. Since telemedicine has become more popular, another term you may hear about is telehealth, but there are some key differences between telehealth and telemedicine that are important when it comes to mental health and psychiatric treatment.

Telehealth vs. Telemedicine

The telehealth umbrella covers services and technologies that provide both clinical and non-clinical care. Clinical telehealth offerings may include medical assessments and treatment for individuals or families, while examples of non-clinical services include education and training for healthcare providers.

Telemedicine, on the other hand, focuses exclusively on clinical care. Electronic communications and software programs used in telemedicine help physicians and patients stay connected and meet, either via phone or video, outside of the typical office setting. Clinical services that are often provided via telemedicine include medical assessments and consultations, follow-up visits, therapeutic interventions, medication management and more.

Both telehealth and telemedicine are important because they raise the bar for healthcare around the world. Patients and doctors stay connected in ways they never have before for a seamless continuum of care. This is especially important for people who have psychiatric and mental health issues, who now have a range of technology applications that can help them get the care they need.

What Can Be Treated Via Telemedicine?

Telemedicine can be adopted to treat a wide range of medical conditions but has been particularly useful in managing mental health concerns even before the outbreak of COVID-19. With more people than ever reporting mental health challenges due to the stress, fear and uncertainty of life during a pandemic, the use of telepsychiatry or telemental health (a subset of telemedicine) has increased significantly to meet the needs of a changing world.

At Achieve Concierge, we utilize telepsychiatry to provide comprehensive mental health treatment for those who can’t come into the office for any reason, including illness, quarantine, distance or cost. By enabling remote online access to appointments and counseling sessions, we’re able to provide a more convenient treatment option that doesn’t sacrifice the quality of care you’ll receive. Some of the telepsych services that we offer are:

  • Psychiatric evaluation and assessment

  • Individual and group therapy

  • Counseling

  • Psychotherapy

  • Crisis intervention

  • Medication management

  • Life coaching

To learn more about our telepsych and teletherapy services, and how you can access your appointments online, don’t hesitate to contact us to learn more and schedule your telemedicine visit today.

How to Prepare for a Telemedicine Appointment?

Telemedicine can seem intimidating, especially if you’ve never done it before. But many patients find that they’re more relaxed in their home environment and have an easier time opening up about mental health challenges than in a traditional office setting. We do our best to make sure that you’re comfortable during your virtual visit, but there are a few things that you can do to prepare for your appointment and get the most out of your telemental health experience.


  • For your appointment, you will need a smartphone, computer, tablet or other device that can access the internet and open a web browser. 

  • Ensure that your audio and video are working and log in to our UpDox platform.

  • Find a quiet location where you won’t be disturbed.

  • Make sure your space is free of distractions and located somewhere that you’ll feel comfortable discussing your mental health.

  • Prepare your thoughts and write down a list of questions, symptoms or other talking points you want to cover during your appointment. 

  • Considering using earbuds or headphones to keep your appointment private.

Your health is our top priority, so our staff has been specially trained in telemedicine to ensure that you receive the highest quality of care through our telepsych services. Before your first appointment, our team is ready to explain the telemedicine care process, and how it works, so you'll feel comfortable and prepared for your virtual visit.

Benefits of Telemedicine

Telemedicine is an effective and practical solution to providing high-quality mental health treatment while limiting in-person visits. During the COVID-19 pandemic, this has helped keep patients and providers safe by avoiding crowded waiting rooms and reducing the spread of the coronavirus. In addition to keeping you and your doctor safe, telemedicine provides many other benefits, including:

  • Real-time patient data access

  • More flexible scheduling

  • Increased patient convenience

  • Expands access to mental health care for patients in rural or remote areas

  • Accessible from computers, smartphones and tablets

  • Limits in-person contact to prevent the spread of COVID-19

  • Less interference with daily responsibilities (work, child care, etc.)

Telemedicine also allows medical providers to share patient data quickly and securely, improving the quality and efficiency of health care across all modalities. Along with this increased accessibility, telemedicine can also enhance engagement between you and your healthcare provider, which often leads to greater satisfaction with your mental health care. 
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Schedule A Telemedicine Appointment With Achieve Medical Center



At Achieve Medical Center, we want to support your wellness goals. We do that by simplifying your life and streamlining your care, and telemedicine is an ideal tool for that. If, for any reason, you can’t make it to our office for a visit, you can easily schedule a telemedicine appointment with any of our healthcare providers. Our UpDox platform is compatible with all major devices and operating systems, and it is HIPAA compliant. Call our office at (619) 375-8483 to set up your telemedicine visit. Please note that Achieve Medical Center doesn’t accept insurance for telemedicine appointments. 

By providing you with direct access to our healthcare professionals, we want to give you the peace of mind that comes from knowing you have high-quality mental health care whenever you need it.

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